HVAC FREQUENTLY ASKED QUESTIONS

DUCTMAN AC in New Braunfels & San Antonio, TX

Find clear answers to the most common air conditioning, heating, and HVAC service questions from homeowners across New Braunfels, San Antonio and surrounding areas. Learn what to expect before scheduling your next service with Ductman AC.

Pricing, Financing, and Membership

How much does Ductman AC charge for HVAC maintenance or tune-ups?

Our maintenance pricing depends on your system type, number of units, and any additional services requested—like deep coil cleaning or upgraded filtration. We believe in transparent, no-surprise pricing, so you’ll always receive a quote before we begin. Plus, members of our VIP program enjoy discounted tune-ups and priority scheduling.

What’s included in Ductman AC’s VIP Maintenance Membership?

Our VIP Maintenance Membership is designed to keep your system running efficiently year-round. It includes seasonal tune-ups, a detailed multi-point inspection, priority booking, exclusive repair discounts, and friendly reminders so you never miss a service. This program helps extend equipment life, reduce breakdowns, and maintain peak performance.

Does Ductman AC offer HVAC financing or payment plans?

Yes — we make it easier to stay comfortable without breaking the bank. Ductman AC offers financing and flexible payment plans through trusted partners. Qualified homeowners can spread out payments for new systems, major repairs, or upgrades, often with promotional interest rates or same-as-cash options.

How does HVAC financing work at Ductman AC?

After we evaluate your home and provide an installation estimate, you can complete a quick, secure online financing application. Once approved, installation is scheduled right away, and you’ll make payments directly to our lending partner under your chosen plan. There’s no pressure—cash or card payment is always available too.

Scheduling & Availability

How do I schedule a service appointment with Ductman AC?

It’s easy! Just give us a call or fill out our quick online request form. We’ll confirm a convenient time window and send appointment reminders—plus you’ll get real-time updates when your technician is on the way.

Can I book HVAC service online with Ductman AC?

Yes! You can schedule your HVAC repair, maintenance, or system quote directly through our website. Just tell us what you need and your preferred date, and our team will follow up to confirm your appointment.

Does Ductman AC provide free estimates for HVAC installations?

Absolutely. We offer free, no-obligation estimates for new installations and replacements. A comfort specialist will evaluate your home, recommend the right system size, and give you a clear, upfront quote—no hidden fees or pressure tactics.

Does Ductman AC offer same-day service for urgent repairs?

In many cases, yes! We offer same-day HVAC repair for urgent calls when our schedule and parts availability allow. To get the fastest service, call early and mention that it’s an emergency so we can prioritize your appointment.

Trust & Expertise

What makes Ductman AC different from other HVAC companies in New Braunfels?

Ductman AC stands out through our honesty-first approach and no-pressure service model. Every estimate is transparent, every technician is certified, and every job is done with clean, careful workmanship. We focus on right-sizing your system for comfort and efficiency — not unnecessary upsells — and back our work with strong warranties and local support.

Is Ductman AC licensed and insured in Texas?

Yes. Ductman AC is fully licensed by the State of Texas to perform HVAC services and carries full liability and worker’s compensation insurance for your protection. You can always request to see our credentials before any job — we believe trust starts with transparency.

How does Ductman AC’s customer satisfaction guarantee work?

Your satisfaction is guaranteed. If something isn’t right after we complete a service, simply reach out and we’ll make it right — quickly. We stand behind our workmanship, follow all manufacturer specs, and test every system before leaving to ensure optimal performance.

What warranties come with new HVAC installations from Ductman AC?

All new HVAC systems installed by Ductman AC include manufacturer equipment warranties and our own workmanship guarantee. Warranty length and coverage depend on the model, but we review every detail upfront so you know exactly what’s covered before installation begins.

Indoor Air Quality & Comfort

How can Ductman AC improve allergies or air quality in my home?

We start by evaluating your home’s indoor air quality and identifying what’s triggering your symptoms — whether it’s dust, pollen, humidity, or poor ventilation. From there, we recommend targeted solutions like upgraded air filters, duct sealing, air purification systems, and humidity control. These changes can drastically reduce allergens and improve overall comfort and breathing quality.

Does Ductman AC install whole-home air purification systems?

Yes. We install whole-home air purification systems that connect directly to your HVAC system, cleaning the air in every room of your home. These systems help remove airborne particles, pet dander, smoke, bacteria, and odors — creating cleaner, fresher air throughout your living space.

Can Ductman AC seal leaking ducts to improve performance?

Absolutely! Leaky ducts waste energy and can make some rooms hotter or colder than others. Our team inspects and seals your ductwork to improve airflow, reduce dust infiltration, and help your HVAC system run more efficiently. Properly sealed ducts can lower energy bills and create a more balanced, comfortable home.

Region & Coverage

What areas does Ductman AC service near New Braunfels, TX?

Ductman AC proudly serves New Braunfels and surrounding Central Texas communities. Our local service area includes San Antonio, Schertz, Cibolo, Seguin, San Marcos, Converse, and other nearby Hill Country towns. We provide fast, friendly, and reliable HVAC service from technicians who live and work right here in your area — so you always get quick response times and trusted local support.

Does Ductman AC offer HVAC service in Cibolo, Schertz, and Seguin?

Yes! Ductman AC provides full HVAC service, including AC repair, heating installation, duct cleaning, and air quality solutions in Cibolo, Schertz, and Seguin. Our nearby technicians are licensed, insured, and often available for same-day appointments to keep your home comfortable year-round.

Customer Support & Reviews

How can I contact Ductman AC for 24/7 support?

You can reach Ductman AC anytime — day or night — by phone or through our online contact form. For emergency HVAC repairs, call our 24/7 service line and we’ll dispatch a technician as quickly as possible. For general service requests or questions, use our online form and a member of our team will get back to you promptly.

How do I leave a review or testimonial for Ductman AC?

We love hearing from our customers! You can share your experience with Ductman AC by leaving a review on Google, Facebook, or directly through the review form on our website. Your feedback helps us continue improving and also helps your neighbors find trusted HVAC service in New Braunfels and the surrounding areas.

Are there customer testimonials or case studies available?

Yes! You can read real customer testimonials, success stories, and project highlights right on our website. We regularly feature before-and-after projects and customer feedback showing how we’ve helped homeowners restore comfort, improve air quality, and lower energy bills. You can also view more reviews on our Google Business Profile.

System Replacement Benefits

Upgrade your comfort with premium perks included on qualifying full-system replacements.

  • Free Duct Cleaning

    We clean supply & return ducts to improve airflow and reduce dust.

  • Free IAQ Upgrade

    Complimentary indoor air quality enhancement for a healthier home.

  • 10-Year VIP Maintenance

    Priority tune-ups and service reminders to keep performance high.

  • 10-Year Labor Warranty

    Worry-free coverage on workmanship for a full decade.

  • 10-Year Manufacturer Warranty

    Backed by leading OEMs for long-term parts protection.

  • Lifetime

    Compressor Replacement

    Lifetime compressor replacement warranty for ultimate peace of mind.

System Replacement Benefits

Free Duct Cleaning

Free IAQ Upgrade

10-Year VIP Maintenance

10-Year Labor Warranty

10-Year Manufacturer Warranty

Lifetime Compressor Warranty

answers you can count on

Frequently Asked Questions

Find clear answers to the most common questions about our HVAC repair, installation, and maintenance services in New Braunfels, TX so you know exactly what to expect when choosing Ductman Air Conditioning & Heating.

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New Braunfels: +1 (830) 261-4178

San Antonio: +1 (210) 688-8040

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